CAN I STILL PURCHASE FROM YOUR WEBSITE?
Yes! We’re currently still able to accept orders and ship worldwide. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.
ARE YOU GUYS SHIPPING AS NORMAL?
We’re trying to. Minor delays are happening.
Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. However, we'll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
WHAT ARE WOWHOOD DOING TO ENSURE THE SAFETY & WELL-BEING OF STAFF WITHIN OUR BUSINESS & OUR SUPPLY CHAIN?
The Evercrafted family will always be a priority, and we’re doing all we can to protect the safety and well-being of our family, while continuing to provide the best Evercrafted experience possible, as safely as we can.
For now, working from home has become the everyday norm for our entire team, with the only exceptions to this being the team members with’ business critical’ roles who must be physically present in our office. This is a very small percentage of our entire team and we are strictly following official advice to uphold social distancing and the highest standards of hygiene for this key group. Our office have made operational changes, too - including more regular cleaning, entry/exit control and restrictions in common areas – to protect the well-being of anyone and everyone in the offices.
Our attitude and approach is exactly the same throughout our supply chain. We’ve increased focus on our distribution center to maximize safety, enforcing social distancing and minimize the spread of COVID-19. Ensuring the highest possible customer experience has always been our main driving force. In these times the health and safety of people throughout our supply chain must be our priority, so this may mean a slight delay to orders, but we trust you’ll understand, and support, the steps we’re taking in these global circumstances.
Evercrafted is operating as safely as we can, while giving our best to operate at the highest standards we can. We’re taking every opportunity to offer our team support and guidance as closely as possible, even while separated by distance.
Our message to the Evercrafted family is simple: Stay Home. Stay Safe. Save Lives.
We’re stronger when we pull together.